You have prepared for this next wave of travelers, and you are ready for them!  But unfortunately, you can’t control every situation.  Travel disruptions are part of our reality, and bags will miss their flight.  The key is resolving issues as smoothly and efficiently as possible, before it impacts your company’s reputation.

Janet MacMillan explains the benefits of virtualizing your Baggage Service Office (BSO), and why it is a great addition to your passenger offerings.  Watch the video below to learn more and feel free to get in touch with one of our experts!