Transportation and Logistics Business Unit Manager Mark Stokes will be presenting at the Passenger Terminal Expo 2016 in Cologne, Germany on March 17th. Mr. Stokes will be co-presenting with Mark Zessin, Director, Baggage Strategy and Performance at United Airlines. The pair will focus their presentation on methods for improving baggage performance.

Presentation Synopsis:

The goal: improve baggage performance. The challenge: we have lots of opinions and ideas. How do we determine what will have the greatest impact? The tools: implementing an enterprise-wide baggage performance monitoring system provides a clear indication of where today’s systems are struggling, and how to prioritise future improvements by presenting real-time standardised performance data in customisable ways using high-level system-wide overviews to station specific details. The case study: how United Airlines put its data to work to help it understand the factors contributing to its system-wide baggage performance, allowing it to implement improvements.

About United Airlines

United Airlines and United Express operate an average of nearly 5,000 flights a day to 352 airports across six continents. In 2014, United and United Express operated nearly two million flights carrying 138 million customers. United is proud to have the world’s most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates more than 700 mainline aircraft, and this year, the airline anticipates taking delivery of 34 new Boeing aircraft, including the 787-9 and the 737-900ER. United is also welcoming 49 new Embraer E175 aircraft to United Express. The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. Approximately 84,000 United employees reside in every U.S. state and in countries around the world. For more information, visit www.united.com

To learn more about PTE 2016 please click here.