Baggage & Cargo Processing

Our Approach

We make technology drive business value with cutting-edge solutions that are powerful enough for the demands of today and flexible enough for a dynamic future. Our quick-to-value, simple to use solutions automate labor intensive tasks, reduce operating costs and drive performance improvements.

Our solutions provide measurable business value to airports and their stakeholders. We support operations for some of the largest and busiest airports and airlines in the world.

We Can Help

If your airport or airline requires baggage or passenger solutions, be it in enterprise-wide management, interline management, sortation systems, or controls replacement, we can help.

We support ramp operations at some of the biggest and busiest hub terminals and airports, and for a number of the world’s largest airlines.

Our comprehensive Baggage Reconciliation System (BRS) for airports, airlines, and ground handlers.

Equip your bag room and ramp staff with the latest technology for tracking baggage, reduce mishandled and delayed bags, and improve overall bag room performance whilst ensuring compliance to security requirements and industry regulations such as IATA753.

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Reconciliation

Reconcile passengers and checked bags with real-time validation supporting positive passenger bag match departure protocols.

Tracking

Track and validate the locations and actions of handlers as they move bags throughout the airport.

Recovery

Rapid reflight of delayed baggage including updates to industry tracing systems using mobile or desktop devices.

Grouping

Configure bag groups with specific validation rules and preform tracking, validation, and bulk actions for bags in the group.

Baggage Services Office

Provide agents with user-friendly tools to streamline the process of reuniting passengers with delayed baggage and gives passengers self-service options for reporting arranging the delivery of mishandled baggage.

Load Planning Integration

Enforce the load plan and sends real-time bag count information to the Weight and Balance system.

SmartSuite Enterprise is a cloud based solution

Baggage Reconciliation System

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Major airline reported

Annual savings

in lost claims

LITE

For smaller operations, Bring your own Device BRS

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Streamline your Baggage Induction Process.

With three configurations available to suit your needs SmartDrop can meet any physical lobby layout requirements without compromising passenger process flow. Any SmartDrop configuration can be implemented individually or in any combination, at any number of locations, while centralizing data for increased visibility into operations.

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of Passengers

expect to wait

under
3 mins

– IATA global passenger survey ➜

Our Agent Bag Drop inducts bags in

under
10 seconds

Automated Baggage Activation

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Cargo Management and Weight & Balance Integration.

SmartLoad assists with the tracking of cargo and other barcoded commodities throughout an airline’s organization. In addition, our automated Weight and Balance (WAB) solution can shave 2-3 minutes off the critical flight close-out process to help your teams achieve on-time performance and ensure 100% accuracy. Ensure flights are loaded according to your WAB plan by integrating with your WAB system and SmartBag.

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Major airline reported closeout saving